Website terms & conditions of use, supply & sale
This page (as well as any links, documents, or references on it) advises you of the terms & conditions of use for our website https://www.fareasttech.com/. Please ensure that you read these terms & conditions carefully before you use this site or make any purchases. You should be aware that by using our site and/or ordering any products through our site, you are agreeing to be bound by these terms and conditions. If you do not agree to be bound by these terms of use, please refrain from using or purchasing from our website.
1. Definitions
1.1 We are Fareasttech and the leading supplier of FA automation components, MRO products, and industrial ecology products. Our office address is Block B, No.2, Chongqing Rd, Baoan, Shenzhen, GD, China.
1.2 The website is https://www.fareasttech.com/. Our electronic mail address is cs@fareasttech.com.
1.3 You are the website user. You become the customer when placing an order. We will also refer to you as 'your' or 'the customer. Us/We/Our/Ours refers to us here at Fareasttech. When you purchase from us, we become your retailer.
2. Your status & account responsibilities
2.1 You are responsible for maintaining the confidentiality of your account, should you choose to activate one with Fareasttech.
2.2 You agree to be responsible for all activity that takes place under your account, which is why you must be vigilant when it comes to protecting your password and unauthorized access to your computer.
2.3 You must contact us immediately if you feel that you have any reason to believe that the security of your account may have been compromised, or if you feel that your account has been used in an unauthorized manner.
2.4 If you choose to register an account with Fareasttech, you must ensure all details are complete and correct and inform us immediately of any mistakes or changes to be made.
2.5 By placing an order on our site, or by opening an account, you warrant that you are legally capable of entering into binding contracts, and you are at least 18 years old.
3. Shipping
We use a separate shipping company for our goods. This means that upon shipping, the risk of loss passes to this shipping company. If you receive order confirmation, but you do not receive your goods in a timely fashion, please contact the shipping company for further details. If the shipping company is unable to help, please contact us and we shall try to help.
4. Prices, Payment & Availability
4.1 Prices, orders & bills are displayed in USD.
4.2 These prices are subject to change without prior notice. You will not be affected by a price change if you have already received an order confirmation email.
4.3 We will only have items on the website that are currently in stock. On the rare occasion that a product becomes unavailable after an order is placed, we will contact you to arrange a refund or a suitable alternative.
4.4 Despite our best efforts, occasionally an item on the website may be mispriced. A product will always be sold at the price stated on the website, except in cases of massive & obvious error.
4.5 Payment must be made at the time of ordering. There are a variety of payment methods. Failure to provide correct billing information will lead to a canceled or delayed order. On the rare occasion that payment is not accepted online, please contact customer service via cs@fareasttech.com. Payment can then be taken over the phone.
4.6 Our website only sells to individuals who can pay with PayPal, Apple Pay, Google Pay, Visa, Mastercard, and UnionPay We accept no other method of payment, such as cash, cheque, or postal order.
5. Guarantee & Returns Policy
5.1 The following information about claiming on the guarantee refers ONLY to products that have been purchased directly from this website. If you purchased products from another retailer, you MUST contact this retailer directly.
5.2 If you wish to make a claim on the guarantee, a receipt, email order confirmation, or any other proof of purchase will be required. If proof of purchase cannot be provided, it cannot be accepted as a guarantee claim, and an estimate of repair will be made instead.
5.3 Contact in the first instance should be made to Fareasttech via cs@fareasttech.com.
5.4 You can cancel or exchange any order placed on our website that has not yet been dispatched from our warehouse. There will be no charge.
5.5 To cancel or change an order that has not been dispatched from our warehouse, please contact customer service between the hours of 8:30 am - 5:30 pm (GMT+8) on weekdays. Please have your order number on hand.
5.6 If you wish to cancel or change an order, and the order has already been dispatched from our warehouse, please follow the relevant returns procedure.
5.7 Unwanted Goods can be exchanged, please follow the returns procedure and then re-order your preferred product online.
5.8 To exchange an unwanted good, please return the goods to us within 28 calendar days of the delivery date. Please ensure that the returned goods are clearly labeled with your original order details.
5.9 We are not under the obligation to accept unwanted goods simply because they can be found cheaper elsewhere.
6. Returns Procedure for New/Unused Product
6.1 All products must be returned to us unused and in a fully resaleable condition. You have a legal obligation to take reasonable care of the Products while they are in your possession.
6.4 If you need to return an item to us because we have sent an incorrect item/item with quality issues/items missing, please contact us via cs@fareasttech.com. We will make suitable arrangements to collect and exchange the product for the correct one, with no costs to be paid by you.
6.5 Please include with your return - your dispatch print note, or your customer details so we can ascertain where the return has come from. Please also include a brief note with regards to the action you would like us to take (e.g. return as unwanted so full refund, exchange to be made, etc.).
6.6 All returns are to be sent to our address: 3/F, Block B, No.2, Chongqing Rd, Bao`an, Shenzhen, GD, China.
7. Return Procedure for Faulty Goods
7.1 This procedure only applies if you have purchased a product from this website and the item is within its warranty.
7.2 If you wish to return an item that is outside its warranty, please contact Fareasttech for estimates and details on chargeable repairs.
7.3 It is vital that the items returned are clean & dry to the highest standard possible. Soiled items cannot be inspected thoroughly, nor assessed, and they also present a hygiene risk. Items that are deemed to be too soiled to assess will be returned to you for cleaning.
7.5 Please return your goods to us (address: 3/F, Block B, No.2, Chongqing Rd, Baoan, Shenzhen, GD, China) and include in the return parcel your dispatch print note, or your customer details so we can ascertain where the return has come from. Please also include a brief note with regards to the fault, as well as proof of purchase.
7.6 Please allow 21 days for refunds to be processed.
8. Feedback
We welcome any comments about our service, whether they are positive or negative. We encourage customers to make a review of their purchase through our website. This ensures that future customers can make an informed choice with their purchases.
9. Alteration of Service or Amendments to the Conditions
We reserve the right to revise and amend our website, policies, and these Terms & Conditions at any time without prior notice. These changes may be to reflect changes in market conditions, changes in technology, changes in payment methods, changes in relevant laws, and changes in our system's capabilities. Your usage of the website and your orders will be subject to the policies and Terms and Conditions in force at that time unless these conditions are required to change by law or government authority.
10. Events Beyond Our Reasonable Control
10.1 We cannot be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause that is beyond our reasonable control.
10.2 Examples of events that are beyond our reasonable control could include but are not limited to industrial action, civil commotion, natural disasters, or restrictions caused by acts of parliament.
11. Use of Images & Linking Policy
11.1 You are not authorized to use images on this site for any purpose except for one-off personal use.
11.2 If you wish to reproduce the images on this website, please contact Fareasttech customer service to discuss a one-off use.
11.3 You may not modify any image that you have been authorized to download or print.
11.4 Our status on any downloaded or printed image must always be acknowledged.
11.5 You may link to this website without permission, but you must link to the homepage and not deep within the site. However, if you do decide to link to us, you agree that you will indemnify us in full if any action is taken against us by any third party, or even by you, by virtue of the link you have created.
12. Electronic Communications
12.1 If you contact us via e-mail, it is deemed that you are communicating with us electronically. In this instance, you are consenting for us to contact you electronically. These communications will be for order discussions only. On occasion, we will send marketing or offers via electronic mail.
12.2 We will never pass on details of your e-mail address to a third party. For more details, please see our privacy policy statement.
13. Disclaimer & Waiver
13.1 Please note that colors may appear different depending on the settings of your monitor and operating system. Color reproduction of products is as close as the graphic design process allows.
13.2 All reasonable efforts are made to ensure that products on the website are up-to-date and accurate. Designs may be changed and improved without prior notice. Illustrations are not binding.
13.3 If you breach our terms and conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
13.4 We reserve the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel orders, it will be without charge to you.
13.5 We are not liable for content on third-party websites that we link to this site.